How to Solve New Holland CX8000 Touchscreen Display Doesn’t Respond

This instruction show you guide on how to solve New Holland CX8000/CX9000 touch screen display does not respond correctly.

 

Variable Chamber – 9000 L – CX5000 series Tier IV – SR Series – T9. – Precision Land Management – Fixed Chamber – CX6000 Elevation series Tier IV – T7.220-270 Auto Command™ – TIER 4A (INTERIM) and STAGE IIIB – T8000 – Large BigBaler series – FR9000 – CX8000 series TIER 3 – CR9000 Tier III – T6.120-175 – TIER 4A (INTERIM) and STAGE IIIB – T9000 – Guardian™ front boom – 9000 X – VL 6000 – CX6000 Elevation series Tier III – T7000 Power Command™ – TIER 3 and STAGE IIIA – FR – T8. – T7.220-260 Power Command™ – TIER 4A (INTERIM) and STAGE IIIB – T7.170-210 Range Command™ /Power Command™ – TIER 4A (INTERIM) and STAGE IIIB – T6000 – TIER 3 and STAGE IIIA – CR Harvest Suite Ultra Cab – CX8000 Elevation – CX6000 series Tier IV – CR Series Tier IV – T7.170-210 Auto Command™ – TIER 4A (INTERIM) and STAGE IIIB – CR series Tier III – CX7000 Elevation series – Large – Guardian™ rear boom – 9000 M – CX8000 series Tier IV – T6. Auto Command™ – TIER 4A (INTERIM) and STAGE IIIB – T7000 Auto Command™ – TIER 3 and STAGE IIIA

 

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NOTE: The information in this bulletin applies to:

– The IntelliView™ III small color display touchscreen

– The IntelliView™ IV large color display touchscreen

An incorrect calibration of the color display touchscreen causes:

No response when you operate the touchscreen

Incorrect response when you operate the touchscreen

NOTE: In this case you might press a particular key on the touchscreen and an alternative / incorrect function opens on the screen.

To overcome this situation you must perform the touchscreen calibration procedure correctly.

ACTION

PRODUCTION

Not applicable.

SERVICE

 

If a customer experiences this concern with the color display, refer to the instruction below for the correct way to perform the touchscreen calibration procedure;

NOTE: You must download the calibration files onto the display before you carry out the calibration. Make sure that you use the NEW HOLLAND approved Universal Serial Bus (USB) memory stick 84398840 to load the calibration files onto the display.

NOTICE: You must pay special attention to the touchscreen calibration procedure. A poor touchscreen calibration can make the display unusable and in some cases it may not be possible to correct the issue with a second calibration attempt.

Calibration of the IntelliView™ III small color display touchscreen:

 

If a customer experiences this concern with the small color display touchscreen, refer to the ASIST knowledge article:

Model: PLM_Display

Syptom: Calibration of the display touchscreen to resolve poor or inaccurate response to finger press

 

This knowledge article explains how to obtain the Board Support Package (BSP) software from EST and use the software to calibrate the touchscreen of the display.

NOTE: The BSP software for the small color display also includes the touchscreen calibration tool. You can use this as an alternative, but be aware that the BSP software WILL ERASE the application files from the display. You MUST reinstall the application files from the EST after the calibration is complete.

Calibration of the IntelliView™ IV large color display touchscreen:

 

If a customer experiences this concern with the large color display touchscreen, use the standalone touchscreen-calibration tool which NEW HOLLAND introduced in CNH EST

 

To access the new touchscreen-calibration file:

1.Start the EST laptop.

2.Open the Windows Explorer program on the EST.

3.Navigate to the file location (1):

​ C:\PCST\DisplaySupport

4.In this file location is the ‘FRED_TouchCalibrate_V1000.zip’ file (2).

5.Unzip the contents of the ‘FRED_TouchCalibrate_V1000.zip’ file onto a blank USB memory stick.

NOTE: It is important that the USB memory stick is blank to avoid any corruption or errors when you perform the calibration procedure.

6.Remove the USB memory stick from the EST laptop.

7.Insert the USB memory stick into the USB port on the side of the large color display.

 

When the display starts up:

8.Use a stylus to touch on the cross-hairs (3).

9.Repeat this action for the four cross-hairs that appear in the corners and in the middle of the display.

NOTE: It is important to use a stylus for the touchscreen calibration. Using your finger can result in an inaccurate touchscreen calibration.

NOTE: It is important to use a stylus for the touchscreen calibration. Using your finger can result in an inaccurate touchscreen calibration.

 

On the next screen

10.Individually touch each of the red squares (4) with the stylus.

NOTE: If the calibration is accurate, each of the red squares disappears from the screen as the stylus touches on the red square.

 

If the touchscreen calibration is successful:

11.Select YES (5).

12.Switch off the ignition key.

13.Allow the display to power off completely.

14.Remove the USB memory stick from the display.

NOTE: The display can now be used as normal.

 

If the touchscreen calibration tool does not improve the touchscreen performance, update the display to BSP V2.1.0.0. BSP V2.1.0.0 includes an improvement to fix an intermittent issue on some displays that are unresponsive after start-up.

NOTE:  NEW HOLLAND does not recommend the update of the BSP software version if BSP V2.1.0.0 or higher is the existing software version on the display.

For instructions to install the BSP software refer to the following Knowledge Article:

Model: PLM_Display

Symptom: Display reboots or touch screen does not respond due to corrupted BSP software

WARRANTY STATUS

NOTE: If you return a display screen due to poor touchscreen performance,  NEW HOLLAND will carry out:

– A re-calibration of the touchscreen

– A touchscreen functionality test

If  NEW HOLLAND find no functional fault it will result in a rejection of the warranty claim.

More repair cases for New Holland machine,please refer to:New Holland Trouble Repair